FAQ

Frequently asked questions

What is the jewellery crafted in?

Every item is Sterling silver, including chains and earring wires.
If you would prefer an item to be made in another metal e.g gold please contact me for a price.

How do I clean my jewellery? 

Use a soft cloth to polish jewellery. Silver naturally oxidises so keeping it in the box or in a jewellery pouch Keeps it looking it's best.

Where are your products stocked ?

I currently take park in many makers markets and shows around the country. Feel free to follow me on Facebook the see a list of events . If you think there is a fair I should be attending near you then please let me know ! 

Shipping

Charges:

Uk:

order value £0-£50 - £5.00 shipping 

order value £50-£200 - £7.00 shipping 

order value over £200 - £10.00 shipping 

Europe: 

£8.50 

Australia

£10.00

Everywhere else 

£9.50

Where do you ship to ? 

I ship all over the world, if you can't see your destination on the postal options then please contact me. 

I use Royal Mail To ship all parcels, all U.K. Orders are signed for or tracked and signed for. 

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times
United Kingdom: 3-5 business days
Europe: 3-7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
* Custom or personalised orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Gift wrapping and packaging
All items are presented in a kraft gift box.

Questions about your order?
Please contact me if you have any problems with your order